How to Find Help in Human Services in Massachusetts
By Dee Kennedy
The extensive list below is meant to help you find all kinds of help. Your probation officer will know more about these services.
Probation officers in the Changing Lives Through Literature Program are a logical resource for program participants regarding criminal-justice system information and human service referral information during and after the program. Most probation officers develop a positive, supportive rapport with participants who often come to view them as non-threatening, approachable criminal justice system people. They are ideally positioned to stress the importance of compliance with court orders and the potential each participant has for making positive changes in his/her life.
As officers of the court, probation officers can clarify probation requirements and give probationers a realistic idea of the potential criminal justice consequences of non-compliance. They also have access to a wide breadth of information on educational, medical, substance-abuse treatment, dental, mental-health treatment, housing, job training, and job-search resources in their communities. Probation officers often have contacts in human service agencies and can direct participants to specific people who can help them access needed resources and services.
The Office of the Commissioner of Probation requires Chief Probation Officers to have referral information on file and to keep that information up-to-date. Probation officers have access to that office resource. In addition, probation officers meet and speak with service providers on a daily basis as they implement community supervision strategies and use collateral contacts to confirm probationers' compliance or non-compliance with court ordered programming. Individually and collectively, probation officers have a wealth of resource information to share.
The following is a general listing of referral categories and some resource/referral information within those categories. The list is specific to Massachusetts, with an emphasis on the Boston Metropolitan area, but it will serve as a model and checklist for programs in other states. This is the sort of information that changes frequently and must be updated continuously. Therefore, it should be used judiciously, with the expectation that some services will change, new services will emerge, and contact information will not always be reliable. The CLTL staff will attempt to update the following list periodically, and readers will please note that, at present, the list remains incomplete.
Adult Education: For information on:
Literacy, Adult Basic Education, Pre-GED, Pre-Adult Secondary Education (Pre-ASE), GED, GED Plus, Adult Secondary Education (ASE), the External Diploma Program (EDP), Family Literacy, English for Speakers of Other Languages (ESOL) or English as a Second Language (ESL), and Citizenship classes, call the MA Adult Literacy Hotline: 1-800-447-8844. The hotline staff can give you a listing of your local options. If you get their answering machine, leave your name, phone number, and what class you are looking for and they will call you back.
Certificate Programs, Community Colleges, Colleges and Universities; Training Programs; Career Information: Call the Higher Education Information Center in your community or the Statewide Information Line: 1-877-332-4348.
Boston: 617-536-0200; Boston Public Library, 700 Boylston Street, Boston, MA 02116: Monday-Thursday: 9 a.m.- 9 p.m.; Friday and Saturday: 9 a.m.- 5 p.m. (English, Spanish, Chinese [Mandarin], Russian and Vietnamese spoken)
--Asian American Civic Association: 617-426-9492; 200 Tremont Street, Boston, MA 02116: Wednesday: 9 a.m. - 12 p.m. (English and Chinese spoken)
--Bunker Hill Community College/Chelsea Campus, 617-288-3350; 175 Hawthorne Street, Chelsea, MA 02150; Wednesday: 9 a.m.-3 p.m. (English and Spanish spoken)
--Codman Square Branch Library, 617-436-8214; 90 Washington Street, Dorchester, MA 02124; Wednesday: 10 a.m.-6 p.m. and Saturday: 9 a.m.-5 p.m.
--Dudley Literacy Center, 617-859-2446; 65 Warren Street, Roxbury, MA 02119; Tuesday: 9 a.m.-12 p.m. and Thursday: 12 p.m.-4 p.m. and 5 p.m.-8 p.m.
--East Boston Branch Library: 617-569-0271; 276 Meridian Street, East Boston, MA 02128; Tuesday: 10 a.m.-6 p.m. and Thursday: 10 a.m.-6 p.m.
--Hyde Park Branch Library, 617-361-2524; 35 Harvard Avenue, Hyde Park, MA 02136
Lynn: 781-477-2114; Educational Opportunities Center at the T Building at Market and Broad Street; Lynn, MA; Monday-Friday: 8 a.m.-4 p.m.
New Bedford: 508-996-3147; Educational Opportunities Center; Center for Health and Human Services, 589 South First Street, New Bedford, MA 02744; Monday-Friday: 9 a.m.-5 p.m. by appointment
Pittsfield: 413-499-9531; Learning Connection
Springfield: 413-612-0206; Education Opportunity Center, 152 Center Street, Chicopee, MA 01013; Monday-Friday: 9 a.m.-5 p.m.
Worcester: 508-754-6829; Educational Opportunities Center; Colleges of Worcester Consortium; 484 Main Street, Suite 500, Worcester, MA 01608; Monday-Friday: 9 a.m.-4 p.m.
AIDS Action Hotline: 1-800-235-2331; Call Monday-Friday: 9 a.m.-9 p.m. and, Saturday, 10 a.m.-2 p.m. for information on HIV, AIDS, confidential testing, resources, etc.
AIDS Teen Hotline: 1-800-788-1234; Call Monday -Friday: 9 a.m.-9 p.m. or Saturday, 10 a.m.-2 p.m. for information on HIV, AIDS, confidential testing, resources, etc.
Batterer Intervention Programs: There are 20 programs certified by the MA Department of Public Health to work with heterosexual men who are violent and controlling in their intimate partner relationships. There are also programs for homosexual men and women and for adolescent males. Below is a list of programs by area within the state:
Great Wall Center, 110 Pleasant Street, 3rd floor, Malden, MA 02148, 781-388-6931 (sessions in Chinese; site: Malden)
Holy Family Hospital and Medical Center, 70 East Street, Methuen, MA 01844; 978-687-0156, x4233/4236 (sessions in English and Spanish; sites: Gloucester, Haverhill, Lawrence, Lowell, Methuen, and Newburyport)
Project COPE, 117 North Common Street, Lynn, MA 01902 781-581-9270, x363 (sessions in English and Spanish; sites: Lynn and Salem)
Tri-City Mental Health and Retardation Center, 52 Sharon Street, Malden, MA 02148; 781-324-2218 (sessions in English and Spanish; sites: Lynn and Malden)
Bay State Community Services, 257 Prospect Street, Norwood, MA 02062; 781-762-0060; (sessions in English; sites: Norwood and Quincy)
Chelsea ASAP, 100 Everett Ave, Suite #4, Chelsea, MA 02150, 617-884-6829; (sessions in English and Spanish; sites: Boston and Chelsea)
Common Purpose, 455 Arborway, Jamaica Plain, MA 02130; 617-522-6500; groups in English and Haitian Creole; sites: Boston, Cambridge, Dorchester, Jamaica Plain and Quincy)
EMERGE, 2464 Massachusetts Ave., Suite 101, Cambridge, MA 02140; 617-547-9879; (sessions in English, Spanish, Vietnamese, Cambodian; also groups for lesbians and gay men; sites: Cambridge, Lowell and Roxbury)
Massachusetts Alliance of Portuguese Speakers, 92 Union Square, Somerville, MA 02143; 617-628-6065; (sessions in Cape Verdean Creole and Portuguese; sites: Dorchester and Somerville)
Middlesex Human Service Agency, 50 Prospect Street, Waltham, MA 02154; 781-894-6110; (sessions in English; site: Waltham)
Roxbury Comprehensive Community Health Center, 330 Martin Luther King Blvd., Roxbury, MA 02119; 617-541-3790; (sessions in English and Spanish; site: Roxbury)
High Point Treatment Center, 2 School Street, Plymouth, MA 02360; 508-830-1234; (sessions in English; sites: New Bedford and Plymouth)
Brockton Family and Community Resources, 18 Newton Street, Brockton, MA 02301; 508-583-2045, x212; (groups in English, Spanish, Portuguese and Cape Verdean Creole; sites: Brockton, Falmouth, Hyannis, Nantucket)
Stanley Street Treatment and Resources, 386 Stanley Street, Fall River, MA 02720; 508-679-5222, x4601; (sessions in English and Portuguese; site: Fall River)
New Hope, 140 Park Street, Attleboro, MA 02703; 508-226-8286; (sessions in English and Spanish; sites: Attleboro, Dudley, Franklin and Taunton)
Wayside Metrowest Counseling Center, 88 Lincoln Street, Framingham, MA 01702; 508-620-0010, x204; (sessions in English and Portuguese; sites: Framingham, Marlborough and Milford)
Spectrum Health Systems, 585 Lincoln Street, Worcester, MA 01605; 508-854-3320, x262; (sessions in English and Spanish; sites: Fitchburg, Leominster, Webster, Westboro and Worcester)
Gandara Mental Health, 2155 Main Street, Springfield, MA 01104; 413-846-0418; (sessions in English and Spanish; sites: Holyoke and Springfield)
Men's Resource Center, 236 North Pleasant Street, Amherst, MA 01002; 413-253-9588; (sessions in English and Spanish, ASL as needed; sites: Amherst, Athol, Greenfield, Holyoke, Springfield, Ware)
Mental Health and Substance Abuse Services of the Berkshires, 131 Bradford Street, Pittsfield, MA 01201; 413-445-9160; (sessions in English, ASL and Spanish; sites: Great Barrington, North Adams, Pittsfield)
Domestic Violence: Call a Domestic Violence Hotline for information on domestic violence, safety planning, assistance with emergency shelter placement, community based support programs, or just to talk with someone about how to best deal with a domestic violence situation.
SafeLink (Statewide 24 hour hotline): 1-877-785-2020
Asian Task Force Against Domestic Violence: 617-338-2355
The Network/La Red (lesbian, bisexual, transgendered): 617-423-SAFE
Gay Men's Domestic Violence Project: 1-800-832-1901
Food Resources: For information on free or low-cost food resources in your area, call the Food Source Hotline: 1-800-645-8333.
Share New England: 617-828-5151; Self Help and Resource Exchange, 146 Will Drive/PO Box 63, Canton, MA 02021; Neighborhood-based food distribution and community building program offering low-cost monthly supplemental food package in return for two hours of community work; no eligibility requirements - everyone qualifies.
Hepatitis C Information Hotline: 888-443-4372; Call Monday-Friday: 9 a.m.-9 p.m. and Saturday, 10 a.m.-2 p.m. for information on Hepatitis C
MA Coalition for the Homeless: 617-423-9162 (for lists of statewide family shelters, community rooms, individual shelters, and domestic violence shelters)
Emergency Shelter Commission - Boston: 617-635-4507
Emergency shelters and transitional programs: families should apply for Emergency Assistance at their local Department of Transitional Assistance: 800-249-2007
Community rooms (available for families that are not eligible for emergency assistance through the Dept. of Transitional Assistance): see list below for access to these rooms.
Boston Family Shelter, 656 Mass. Ave., Boston, MA 02118. 617-267-8081
Queen of Peace, 401 Quincy St., Boston, MA 02125. 617-288-4182
Project Hope, 45 Magnolia St. 14A, Dorchester, MA 02125. 617-442-1880
Sojourner House, 85 Rockland St., Roxbury, MA 02119. 617-442-0590
Casa Nueva Vida, 53 Glen Rd., PO Box 2115, Jamaica Plain, MA 02130. 617-524-6332
North of Boston
House of Hope, 812 Merrimack St., Lowell, MA 01854. 978-458-2870
Lazarus House, 48 Holly St., Lawrence, MA 01842. 978-689-8575
Wellspring House, 302 Essex Ave., Gloucester, MA 01930. 978-281-3221
David Jon Louison Child Center, 137 Newbury St., Brockton, MA 02301. 508-584-4315
Pilgrim's Hope - Natashia, 149 Bishop's Highway, Kingston, MA 02364. 781-582-2010
Sisters of Charity, 556 County St., New Bedford, MA 02740. 508-997-7347
Pathways Family Shelter, 70 Pearl St., Framingham, MA 01702. 508-879-5047
Friendly House, 11 Sycamore St., Worcester, MA 01609. 508-792-1799
Interfaith Hospitality Network, YMCA Main Office, 766 Main St., Worcester, MA. 508-798-6732
Athol Orange/Greenfield Family Inn (two sites). 978-544-8245. 413-774-6387
New Horizons Shelter, 764 Alden St., Springfield, MA. 413-782-8654. 413-782-8655
Our Friends' House, 292 West St., Pittsfield, Ma 01201. 413-499-2877. 413-443-0851
Broderick House, 56 Cabot St., Holyoke, MA 01040. 413-534-7610
MA Housing and Shelter Alliance: 617-423-9162
Citizens Housing and Planning Association: 617-742-0820
Homebuyer classes are offered at the MA Affordable Housing Alliance: 617-822-9100
Regional nonprofit housing agencies: 617-367-9798 for nearest agency
Immigration Information: Free or low-cost immigration legal clinics offered by International Institute, Catholic Charities, and Greater Boston Legal Services.
Greater Boston Legal Services: 617-371-1234
Legal Services for Cape Cod and the Islands: 508-775-7020
Massachusetts Justice Project: Holyoke: 413-533-2660 and Worcester: 508-831-9888
Merrimack Valley Legal Services in Lawrence: 978-687-1177
Southeastern Mass. Legal Assistance Corp.: 508-997-9781
Western Mass. Legal Services in Greenfield: 413-774-3747
National Immigration Project of the National Lawyers Guild: 617-227-9727
Catholic Charities Bureau, 75 Kneeland St., Ste. 800, Boston, MA 02111. 617-482-5440
Job Search: Call the One Stop Career Centers for: job search assistance; career planning information; workshops on job search techniques including interviewing, networking and resume writing; data on current statewide and local job markets and resources to help find the right job training opportunities. Hours of operation are listed on the Internet: Visit www.detma.org under the Career Centers link.
The Work Place: 617-737-0093; 1-800-436-9675; TTY#: 617-428-0390; 99 Chauncy Street, 2nd floor, Boston, MA 02111
Boston Career Link: 617-536-1888; TTY#: 617-867-4687; 1010 Harrison Avenue, Boston, MA 02119
Job Net: 617-338-0809; TTY#: 711 (statewide relay number); 210 South Street, 2nd floor, Boston, MA 02111
Career Source: 617-661-7867; 888-454-9675; 185 Alewife Brook Parkway, Cambridge, MA 02138
Chelsea Career Source (Satellite): 617-887-1222; 121 Webster Avenue, Chelsea, MA 02150
Employment and Training Resources: 508-786-0928; 201 Boston Post Road West, Suite 200, Marlborough, MA 01752
Employment and Training Resources: 617-928-0530; 288 Walnut Street, Suite 130, Newtonville, MA 02460
Employment and Training Resources: 781-769-4120; 275 Prospect Street, Norwood, MA 02062
The Career Place: 781-932-5500; 888-273-9675; Trade Center Park, 100 Sylvan Road, Suite G100, Woburn, MA 01801
North Shore Career Center of Salem: 978-825-7200; 70 Washington Street, 1st floor, Salem, MA 01970
North Shore Career Center of Gloucester: 978-283-4772; 11-15 Parker Street, Gloucester, MA 01930
ValleyWorks Career Center: 978-722-7000; 80 Merrimack Street, Haverhill, MA 01830
ValleyWorks Career Center: 978-722-7000; Heritage Place, 439 South Union Street, Building #2, Lawrence, MA 01843
Career Center of Lowell: 978-458-2503; 18 John Street, Lowell, MA 01852
North Shore Career Center of Lynn: 781-593-0585; 181 Union Street, Lynn, MA 01901
Attleboro Career Center: 508-222-1950; 67 Mechanic Street, Attleboro, MA 02703
CareerWorks: 508-513-3400; 34 School Street, Brockton, MA 02302
Fall River Career Center: 508-730-5000; Temporarily located at the Department of Transitional Assistance Office at: 1567 North Main Street, Fall River, MA 02720
Career Opportunities Hyannis: 508-862-6600; 77 High School Road Extension, Hyannis, MA 02601
Greater New Bedford Career Center: 508-990-4000; 618 Acushnet Avenue, New Bedford, MA 02740
Career Opportunities Orleans: 508-240-1900; 77 Finlay Road, Orleans, MA 02653
Plymouth Career Center: 508-732-5300; 40 Industrial Park Road, Plymouth, MA 02360
Quincy Career Center: 617-745-4000; 152 Parking Way, Quincy, MA 02169
Taunton Career Center: 508-977-1400; 72 School Street, Taunton, MA 02780
Wareham Career Center: 508-295-6170; 3088 Cranberry Highway, Wareham, MA 02538
Workforce Central: 508-943-1240; TTY#: 508-943-4910, 6 Airport Road, Dudley, MA 01571
Career Center of North Central Massachusetts: 978-632-5050; 25 Main Street, Gardner, MA 01440
Career Center of North Central Massachusetts: 978-534-1481; 100 Erdman Way, Leominster, MA 01453
Workforce Central: 508-478-4300; TTY#: 508-478-1887; 14 Beach Street, Milford, MA 01757
Workforce Central: 508-799-1600; 44 Front Street, 6th Floor, Worcester, MA 01608
Franklin/Hampshire Career Center: 413-774-4361; One Arch Place, Greenfield, MA 01301
CareerPoint: 413-532-4900; 850 High Street, Holyoke, MA 01040
BerkshireWorks: 413-663-1111; 37 Main Street, North Adams, MA 02147
Franklin/Hampshire Career Center: 413-586-6506; 243 King Street, Northampton, MA 01060
Berkshire Works: 413-499-2220; 160 North Street, Pittsfield, MA 01201
FutureWorks: 413-858-2800; One Federal Street, Bldg. #103-3, Springfield, MA 01105
STRIVE/Boston Employment Service, Inc.: 617-825-1800, 651 Washington St., Dorchester, MA 02124. Program offers job readiness nd attitudinal training, career counseling, and post-placement support.
National Urban League-Eastern Massachusetts: 617-442-4519, 88 Warren St., Roxbury, MA 02119. Provides programs of service and advocacy in areas of education, career/personal development, and employment for African Americans and other persons of color.
Project Hope/Transition to Work Collaborative: 617-265-4123, 594 Columbia Rd., Ste. 203, Dorchester, MA 02125. Program was developed to assist homeless families in meeting goals for economic self-sufficiency through education, training, and employment opportunities in Boston area.
YouthBuild Boston: 617-445-8887, 504 Dudley St., Roxbury, MA 02119. AmeriCorps programs, including Construction Training, After School and Teens for Positive Change, Project Advantage, which serves older DSS teens, and the Neighborhood Training and Technology Program.
Women's Educational and Industrial Union: 617-536-5651, 356 Boylston St., Boston, MA 02116. Provides professional skill development, computer training, and one-on-one mentoring for mothers. The Work and Family Resource Center fosters better integration of work and family life.
Mass. Dept. of Employment and Training/Division of Career Services: 617-626-6535
Operation A.B.L.E.: 617-542-4180, 131 Tremont St., Boston, MA 02111. Job search services, computer training, office skills training
Jewish Vocational Services: 617-423-8662, 26 West St., Boston, MA 02111. Workforce development, vocational skills courses
Union Apprenticeship Training Programs: Mass. Division of Career Services offers a comprehensive list of apprenticeship programs for all trades
Massachusetts League of Community Health Centers: to locate the nearest health center, call 617-426-2225. Patient Referral Line: 800-475-8455
Community Health Centers in Boston:
Codman Square Health Center, 637 Washington St., Dorchester, 617-825-9660
Dorchester Multi-Service Center, 1353 Dorchester Ave., Dorchester, 617-288-3230
East Boston Neighborhood Health Center, 10 Gove St., East Boston, 617-569-5800
Geiger-Gibson Community Health Center, 250 Mt. Vernon St., Dorchester, 617-288-1140
Greater Roslindale Medical and Dental Center, 6 Cummins Highway, Roslindale, 617-323-4440
Harvard St. Neighborhood Health Center, 632 Blue Hill Ave., Dorchester, 617-825-3400
Health Care for the Homeless, 729 Mass. Ave., Boston, 617-414-7779
Mattapan Community Health Center, 1425 Blue Hill Ave., Mattapan, 617-296-0061
Neponset Health Center, 398 Neponset Ave., Dorchester, 617-282-3200
Roxbury Comprehensive Community Health Center, 435 Warren St., Roxbury, 617-442-7400
South End Community Health Center, 1601 Washington St., Boston, 617-425-2000
South Boston Community Health Center, 409 West Broadway, South Boston, 617-269-7500
Upham's Corner Health Center, 500 Columbia Rd., Dorchester, 617-287-8000
Whittier St. Neighborhood Health Center, 1125 Tremont St., Roxbury, 617-989-3215
Neighborhood Health Plan: 253 Summer St., Boston, MA 02210. 617-772-5500 or 800-433-5556
The Mayor's Health Line: a confidential, free hotline open Monday-Friday from 9-5. Call 800-847-0710 or 617-534-5050 to find healthcare in Boston.
Massachusetts Dept. of Public Health, 250 Washington St., Boston, MA 02108, 617-624-6000
MassHealth: 800-841-2900 (Medicare)
Division of Medical Assistance: 617-348-8500 (public welfare)
Health Care for All: 800-847-0710
Medicare Advocacy Project: 800-323-3205
Mass. Dept. of Mental Health: 617-626-8000, Central Office, 25 Stanford St., Boston, MA 02114
National Alliance for the Mentally Ill: 781-938-4048, 400 W. Cummings Park, Ste. 6650, Woburn, MA 01801. Information and referral line: 800-370-9085
Mass. Psychiatric Society: 781-237-8100
NASW Social Workers Referral: 800-242-9794
Childcare Resource Center: 617-547-1063, 130 Bishop Allen Dr., Cambridge, MA 02139
Parents United for Child Care: 617-426-8288, 30 Winter St., 7th floor, Boston, MA 02108
Mass. Citizens for Children: 617-742-8555, 14 Beacon St., Ste. 706, Boston, MA 02108
Parental Stress Line: 1-800-632-8188 (in Mass.). Support and guidance for parents
Parents Helping Parents Hotline: 800-882-1250 (in Mass.). Support and guidance for parents
Childhelp's National Child Abuse Hotline: 800-4-A-CHILD. Nationwide hotline staffed with professional counselors
DTA Child Care Services: 800-249-2007. Services help-eligible TAFDC and former TAFDC families find and pay for childcare as soon as they need it
Office of Child Care Services: 800-345-0131. Income-eligible childcare provided at reduced cost to low-income non-TAFDC families in Mass. who are working in an educational or job-training program or are disabled; community partnerships for children referrals; services for teen parents and their children
Sexual Assault: Boston Area Rape Crisis Center: 617-492-7273
Statewide toll-free 24-hour Spanish-language sexual assault hotline: Llamanos: 800-223-5001
North Shore Rape Crisis Center: 800-922-8772
Rape Crisis Services of Greater Lowell: 800-542-5212
YWCA of Greater Lawrence: 800-509-9922
Rape Crisis Center of Central Mass: 800-870-5905
Wayside Victim Services (Milford): 800-511-5070
Voices Against Violence (Framingham): 800-593-1125
A Safe Place (Nantucket): 508-228-2111
Independence House (Hyannis): 800-439-6507
Women's Support Services (Vineyard Haven): 508-696-7233
Greater New Bedford Women's Center: 888-839-6636
New Hope (Attleboro): 800-323-4673
Stanley St. Women's Center (Fall River)
Womansplace Crisis Center (Brockton): 508-588-8255
Elizabeth Freeman Center (Pittsfield): 413-443-0089
Everywoman's Center (Amherst): 413-545-0800
NELCWIT (Greenfield): 413-772-0806
YWCA/Arch (Springfield): 800-796-8711
YWCA of Western Mass. (Westfield): 800-479-6245
Substance Abuse Treatment Information:
MA Substance Abuse Information and Education Helpline: 800-327-5050
Call 24 hours a day, 7 days a week for information on substance abuse programs, hotlines, support groups, self-help meetings, counseling services, and community resources.
Alcoholics Anonymous: For a listing of times and locations of meetings, call:
Boston Central Service: 617-426-9444
Cape Cod Intergroup: 508-775-7060
Martha's Vineyard Intergroup: 508-627-7084
Nantucket Intergroup: 508-228-2334
Oficina Intergrupal Hispana A.A. (Spanish Intergroup): 617-884-6500
Worcester Area Intergroup: 508-752-9000
Narcotics Anonymous: For a listing of times and locations of meetings, call:
Boston Area Service Committee: 617-884-7709
New England Region: 866-624-3578
National Hopeline Network: 800-784-2433
Samaritans of Boston Befriending Hotline: 617-247-0200. For teens only from 2-11 p.m.: 800-252-TEEN
Other Mass. Samaritan Chapters:
Samaritans of Merrimack Valley: 978-688-0030
West Suburban Samaritans: 508-872-1780
Samaritans of Cape Cod and the Islands: 508-548-7999
Fall River/New Bedford Samaritans: 508-999-7267